Return Policy

At Only Raw Hair, we are committed to providing quality products and a transparent shopping experience. Because we sell both physical and digital products, all sales are final.

We do not accept returns, exchanges, cancellations, or refunds for any physical or digital product once an order has been placed, except where required by applicable law.

Physical Products

Due to the nature of our products and for hygiene and quality assurance purposes, all physical product sales are final.

We do not accept returns or exchanges on products that have been:

• Delivered to the customer
• Opened or removed from their original packaging
• Worn or installed
• Brushed, combed, washed, or conditioned
• Colored, bleached, toned, or chemically treated
• Cut, altered, or otherwise modified

Please review your order carefully before completing your purchase, including the product type, texture, length, quantity, shipping address, and billing information. Orders cannot be returned or exchanged due to a change of mind, incorrect product selection, or personal preference.

Digital Products

All digital products are non-refundable.

This includes, but is not limited to:

• Digital downloads
• Templates
• Workbooks
• Guides
• E-books
• Checklists
• Planners
• Printable products
• Online courses
• Digital toolkits
• Membership resources
• Downloadable files
• Software or digital licenses

Because digital products are delivered electronically and cannot be returned, all purchases are final once access has been granted, the product has been downloaded, or the purchase has been completed.

Refunds will not be issued for:

• Accidental purchases
• Change of mind
• Purchasing the wrong product
• Failure to read the product description
• Lack of software knowledge
• Incompatibility with your device or software
• Failure to download the files
• Failure to use the product
• Personal preference
• Duplicate purchases made by the customer

Customers are responsible for ensuring they have the necessary software, equipment, and technical knowledge required to access and use any digital product before completing their purchase.

Damaged or Incorrect Orders

If you receive a physical product that is damaged during shipping or believe you received the incorrect item, you must contact us within 48 hours of the recorded delivery date.

Your request must include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the original packaging

We reserve the right to investigate all claims before determining an appropriate resolution. If we determine that an error occurred on our part, we may, at our sole discretion, replace the product or provide another appropriate remedy.

Refused Deliveries and Returned Packages

Orders refused upon delivery or returned because of an incorrect, incomplete, or undeliverable shipping address provided by the customer are not eligible for a refund.

If a customer requests that the order be reshipped, all additional shipping and handling charges are the customer’s responsibility.

Policy Acceptance

By placing an order, you acknowledge that you have read, understood, and agreed to this Return Policy before completing your purchase. You also acknowledge that all sales are final and that no returns, exchanges, cancellations, or refunds will be provided except where required by applicable law.